Frequently Asked Questions

You are buying directly from Ayanstrings SRL, a registered Romanian company. We manage sales, invoicing, customer support, and after-sales service for all orders placed on our website.

Some instruments may carry the original branding of our manufacturing partner, Muzikkon, including on the instrument, case, or accessories. Ayanstrings SRL is the official distributor in Romania, and all products are sold and invoiced by us.

Yes. All invoices are issued by Ayanstrings SRL in accordance with Romanian and EU regulations, regardless of the manufacturer’s branding on the product.

Our instruments are manufactured by our trusted partner in Ireland, using quality materials and skilled craftsmanship to ensure excellent sound, durability, and performance.

Orders placed on our website are processed by Ayanstrings SRL and fulfilled through our manufacturing and logistics partners. Tracking details will be provided once your order is dispatched.

For any questions regarding delivery, returns, warranty, or support, please contact Ayanstrings SRL directly. We are responsible for customer service and after-sales support.

Yes. We accept orders from Romania and across the European Union. Shipping options and delivery times are shown during checkout.

Yes. All instruments sold on our website are genuine, original products, supplied directly through our official manufacturing partner.

Yes. All products are covered by a warranty in line with EU consumer protection laws. Full warranty details are available on our Warranty or Returns page.