Welcome to Ayan Strings. These Terms & Conditions ("Terms") apply to every order placed through our website, [www.ayanstrings.com] (the "Site"). By placing an order, you agree to these Terms. Please read them before you buy.
1. Who We Are
Ayan Strings is an authorized reseller and distributor of handcrafted musical instruments manufactured by our partner workshop in Ireland . We sell directly to customers through the Site, and the Manufacturer handcrafts and prepares each instrument.
We are your point of contact for orders, payment, customer service, and returns. The instruments themselves are made and quality-checked by our Irish manufacturing partner.
2. Placing an Order
The instruments shown on the Site are a catalogue of what is available for order — displaying a product is not a binding offer to sell it. When you click "Buy" or "Place Order", you are making a binding offer to purchase the item(s) in your cart, on these Terms.
A contract between you and Ayan Strings is only formed once we confirm your order in writing (by email), after the availability check described in Section 3 below.
Immediately after checkout, you will receive an automatic order acknowledgement by email. This confirms we have received your order request — it is not yet an order confirmation or an invoice.
3. How Payment Works — Please Read Carefully
As currently we do not have live, real-time stock updates from our manufacturing partner. To make sure you are never charged for an instrument that isn't actually available, we follow the process below.
3.1 Authorization, not charge
When you complete checkout, your payment method is authorized and the funds are placed on hold. Your card or account is not charged at this stage, and no money moves yet.
3.2 We confirm with our manufacturer
We then contact our manufacturing partner in Ireland to confirm that your chosen instrument is genuinely available and ready to be prepared for you. We aim to complete this check within [2–3] business days of your order.
3.3 If your item is available
• We manually capture (charge) the payment that was held on your card.
• We issue your official invoice and order confirmation by email.
• Your order is passed to the manufacturer for preparation and dispatch.
3.4 If your item is not available
• We release the payment hold in full. Nothing is charged.
• Because no payment was ever taken, there is nothing to refund — the hold simply expires or is cancelled with your bank.
• We will let you know by email and offer you an alternative instrument, a similar model, or the option to cancel.
Please note: depending on your bank, a released authorization hold can sometimes take a few extra business days to disappear from your statement. This is a normal banking process and outside our control.
4. Your Invoice
Your invoice is issued once payment has been captured (charged) — that is, once your item's availability has been confirmed — not at the moment you first place your order. You can always request a copy of your invoice by contacting us.
5. Pricing & Delivery
All prices shown on the Site are in Euro and include VAT where applicable. Delivery charges are calculated separately and shown at checkout before you confirm your order. Customers outside the EU may be responsible for additional customs duties or import charges on arrival, which are not included in our prices.
Estimated delivery times are provided for guidance only and begin once your payment has been captured (see Section 3), not from the date of your original order. For full details, please see our Delivery & Returns page.
Please inspect your instrument carefully as soon as it arrives. If you notice any damage from transport, please contact us within 24 hours of delivery so we can assist you under warranty and shipping insurance. Claims made after this window may not be covered.
6. Your Right to Cancel (Statutory Withdrawal Right)
If you are a consumer, you have the right to withdraw from your purchase within 14 days, without giving any reason. This 14-day period begins on the day you (or someone you nominate) receives the instrument.
To cancel, simply tell us clearly — by email to [sales@ayanstrings.com] — that you wish to withdraw from your order. You do not need to use a specific form, but the sooner you tell us, the sooner we can help.
If you cancel after we have already charged your payment, we will refund you in full (including standard delivery costs) within 14 days of receiving your cancellation notice, using the same payment method you used to pay. You will need to return the instrument to us at your own cost, in the condition it was sent, and we may deduct an amount for any reduction in value caused by handling beyond what is needed to check the item.
If you cancel before your payment has been captured (i.e. while it was still just a hold), we simply release the authorization — no charge was ever made, so no refund is required.
6.1 Exceptions to the right to cancel
• Instruments made or personalised to your specific request or specifications.
• Sealed items (such as certain accessories or hygiene-sensitive parts) where the seal has been broken after delivery.
7. Warranty
All instruments come with the manufacturer's standard warranty against material and manufacturing defects, as described on the relevant product page. As the reseller, we will act as your point of contact for any warranty claim and will liaise with our manufacturing partner on your behalf to arrange a repair, replacement, or other resolution.
The warranty does not cover damage caused by normal wear and tear, improper use, poor maintenance, unauthorised modification, or accessories not supplied by us (such as strings, cases, or straps unless described otherwise).
8. Returns Outside the Statutory Period
If we offer an extended goodwill returns window (for example, 30 days) beyond your statutory 14-day right, this will be clearly stated on the Site or in your order confirmation. Unless stated otherwise, return shipping costs for goodwill returns are the customer's responsibility.
9. Cancellations by Us
In the rare case that an instrument turns out to be unavailable even after our check with the manufacturer (for example, due to an error discovered during final preparation), we will notify you as soon as possible. If payment has not yet been captured, we simply release the hold. If payment has already been captured, we will refund you in full without delay.
10. Contact Us
If you have any questions about an order, a payment hold, delivery, or a return, please get in touch — we're happy to help:
• Email: [sales@ayanstrings.com]
• Phone: [+40741717090]
• Address: [Gutinului 8 , Apartemnt 4 , Baia Sprie 435100 , Maramures Romania (EU)]
11. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes in our process with the manufacturer. The version that applied at the time you placed your order will govern that order. The current version is always available on this page.
These Terms are provided to protect both Ayan Strings and our customers, and are intended to be read together with our Delivery & Returns and Privacy Policy pages.
